Right of withdrawal

Right of withdrawal for consumers in distance contracts

(1) If you are a consumer (that is, a natural person placing the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.

(2) If, as a consumer, you exercise your right of withdrawal under paragraph 1, you have to bear the regular cost of returning the goods.

(3) In all other respects, the right of withdrawal is governed by the rules set out as follows:

Notice of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen (14) days from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us (notivia GmbH, Am Hohengeren 2, 70188 Stuttgart, Germany, e-mail: service@iso-easy.de) of your decision to withdraw from this contract by an unequivocal written statement (e. g. a letter sent by post or an e-mail). You may use the model withdrawal form for this purpose, but it is not obligatory. You may fill in and submit the model withdrawal form below, or make any other unequivocal statement.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including any costs of delivery, without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

— End of the notice of withdrawal —

(4) There is no right of withdrawal in distance contracts for the supply of products made to the customer’s specifications or clearly tailored to personal requirements. The right of withdrawal also expires where the provider only began performing the contract after you, as a consumer, had given your express consent and had at the same time confirmed that you lose your right of withdrawal once performance of the contract begins.

Model withdrawal form

If you wish to withdraw from the contract, please fill in this form and send it to us.

To notivia GmbH, Am Hohengeren 2, 70188 Stuttgart, Germany, e-mail: service@iso-easy.de:

I/We (*) hereby give notice that I/We (*) withdraw from my/our contract of sale of the following goods (*)/

• for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.